Shipping policy

Shipping Policy

Last updated: [Date]

Where we ship

We currently ship across Canada. International orders may be available — please email us to check.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email when your order is placed and a separate shipping email with tracking when it ships.

Shipping time

After processing, Canadian orders typically arrive within 5–10 business days, depending on your location. Remote regions may take longer.

Shipping costs

- Free standard shipping on Canadian orders over $75 CAD.

- Standard shipping on orders under $75 CAD: $7.95 CAD flat.

Carrier: UPS or Canada Post. Tracking is included on every order.

Customs & duties

For international orders, customs fees, duties, and taxes (if any) are the responsibility of the recipient and are not included in the order total.

Delays

Shipping times are estimates, not guarantees. Severe weather, carrier delays, customs holds, and other events outside our control may cause delays. We appreciate your patience and will help resolve issues where we can.

Lost or stolen packages

If your tracking shows "delivered" but you did not receive the package, please:

1. Check around your delivery location and with neighbours.

2. Contact your local post office or carrier.

3. Email us at [your.email@example.com] within 7 days of the delivery date so we can help file a claim.

Wrong address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to the address provided. If you notice an error, email us immediately at [your.email@example.com] — if your order has not yet shipped, we will update it.

Contact

Email: [your.email@example.com]