Privacy Policy
Privacy Policy
Last updated: 16-05-2026
Hudson & Vale we respects your privacy and is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Law 25 (where applicable), and Canada's Anti-Spam Legislation (CASL).
What we collect
- Identity and contact information: name, email address, shipping and billing address, phone number.
- Order information: products purchased, order history.
- Payment information: processed securely by Shopify Payments and our payment partners. We do not store your full credit card details.
- Browsing information: device type, IP address, pages visited, cookies, and similar tracking data.
- Communications: emails or messages you send us.
Why we collect it
- To process and ship your orders.
- To respond to customer service inquiries.
- To send you order confirmations, shipping updates, and (with your consent) marketing emails.
- To improve our website, products, and customer experience.
- To prevent fraud and protect our business.
Cookies & tracking
We use cookies and similar technologies to remember your preferences, keep your shopping cart, and measure how visitors use our site. You can disable cookies in your browser, but some site features may not work properly.
Sharing your information
We share your information only with trusted third parties needed to run the business, including:
- Shopify (our e-commerce platform)
- Payment processors (e.g., Shopify Payments, PayPal, Stripe)
- Shipping carriers (e.g., UPS, Canada Post)
- Fulfillment partners and suppliers (to ship your order to you)
- Email marketing platforms (e.g., Klaviyo, Mailchimp)
- Analytics providers (e.g., Google Analytics, Meta Pixel)
We do not sell your personal information to anyone.
Marketing emails (CASL)
We will only email you marketing content if you have given us express consent (e.g., subscribed to our newsletter or opted in at checkout). You can unsubscribe at any time using the link at the bottom of any marketing email.
Your rights
Under PIPEDA and Law 25 you have the right to:
- Access the personal information we hold about you.
- Request a correction if it's inaccurate.
- Withdraw consent for marketing or non-essential processing.
- Request deletion of your personal information (subject to legal retention requirements).
To exercise any of these rights, email us at [your.email@example.com].
Data retention
We keep your information only as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations (e.g., tax records typically kept for 6 years).
Children's privacy
Our site is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. Material changes will be communicated by email or a notice on our website.
Contact
For privacy-related questions or to exercise your rights:
Hudson & Vale
Email: info@hudsonvale-toronto.com